Please rest assured that all existing orders are currently being processed and shipped. For more information, please read our frequently asked questions.

Thanks again for shopping with eToys. It's been our sincere pleasure serving you.

FAQs
Why is eToys closing?
What should I do with my gift certificates and coupons?
I placed an order before the site shut down. How long will it take to arrive?
Can I still return or exchange items that I ordered?
Do you still have a privacy policy?

Why is eToys closing?
On February 26, 2001, eToys announced our intention to file for bankruptcy within 10 days. At this time, it was felt that the uncertain outlook in the financial markets surrounding our business precluded us from continuing to grow and build eToys.com.

What should I do with my gift certificates and coupons?
We are no longer accepting orders, so unfortunately, gift certificates and coupons are no longer valid for product purchases at this time. Due to ongoing bankruptcy proceedings, we are unable to make a final determination on whether or not refunds will be offered for unused gift certificates.

I placed an order before the site shut down. How long will it take to arrive?
Due to the positive response to our Clearance Sale, many orders are taking up to the maximum amount of time allowed for delivery. We are doing everything we can to get orders to our customers as quickly as possible. Thank you for your patience.

eToys delivery times:
Standard: 7-15 business days
Premium: 3-6 business days
Express: 2-3 business days
Note: Business days are Monday-Friday, excluding holidays.

Can I still return or exchange items that I ordered?
All sales are final for orders placed on or after February 27, 2001. No returns or exchanges will be accepted and no credits will be issued. For all orders placed before February 27, 2001 we must receive your return or credit request in our warehouse by 11:59 PM PST on March 14, 2001 in order to process it. We are sorry for any inconvenience that this may cause.